When referrals are too complex, it costs time, money, and census.

Referrals arrive with great detail, requiring too much manual work to make fast, confident admission decisions — leading to lost referrals and time wasted for staff.

OnQ

Connect and consolidate your admissions workflow ​

AI-assisted review for simplified decision making. Staff reviews flags and make the final call.

Simplified referral intake

Referrals are received from Referral Management Systems, eFax. Staff no longer need to check multiple systems to know what has come in. There is the option to manually add referrals if needed.

AI-assisted review

Upload your admission criteria and review referral packets in minutes, including clinical, medication cost, national sex offender check and insurance verification. Flagged items link directly to the source location in the original document so staff can verify the context.

Team access

Connect your HRIS data and easily control access and permission rights across communities. Teams notified of new referrals and have secure chats with team tagging for more efficient workflows and decision making.

Connected to your EHR and Carefeed Admission workflows

Manage live census and room configurations on your bed board. Push referral documents to EHR and kickoff your admissions workflow, including signing admissions docs, sending communications, inviting them to the family portal, sharing community calendars and more.

From referrals to move-in day

From referrals to move-in day

AI-assisted review

AI-assisted review

Connect your referral sources, eFax, or file upload — then set custom admission criteria for each community.

Make the call in minutes.

Make the call in minutes.

AI-assisted summaries of clinical, insurance, and background detail — your team decides while the bed is still open.

See every bed in real time.

See every bed in real time.

Automatic census and room updates — review the whole building in one live view.

Push to the EHR and sign.

Push to the EHR and sign.

Pre-populate the EHR from the referral, then send admission agreements out for signature.

Welcome them home.

Welcome them home.

Documentation complete, billing closed, communication clear — the move-in that builds trust.

Through every day, to discharge.

Through every day, to discharge.

Communication, surveys, activities, and reviews — the whole resident experience, through to discharge.